Questions About an Existing Order
For order status, payment, delivery, or tracking inquiries, please include your order number and the email address associated with the purchase. You may also provide the tracking number if it has been issued.
Contact Us
How can we help?
Our support team can assist with Elvariny™ tabletop art pieces, product information, orders, payments, tracking, delivery questions, returns, and refunds.
Email Supportservice@elvariny.com
Phone Support+86 136-7704-7689
Service Hours8:00 AM – 10:00 PM Daily
01
Product Questions
Tell us the item name or URL and your question about dimensions, finish, materials, care, or placement.
02
Existing Orders
Provide your order number and the email address used at checkout so we can find your purchase.
03
Returns & Refunds
Contact us before sending an item back and wait for the applicable return instructions.
Damaged, Incorrect, or Incomplete Items
If an item arrives damaged, incorrect, incomplete, or materially different from its listing, contact us promptly. Please keep the item and packaging while the matter is reviewed.
- Your order number and a brief description of the issue
- Clear photographs of the affected item
- A photograph of the shipping label and exterior packaging
- Photographs of the contents and any damaged components
We will review the information and explain the available resolution under our Return & Refund Policy and applicable law.
Returns and Return Addresses
Please do not ship items to our registered business address unless our team specifically instructs you to do so. Our registered business address is not necessarily our return receiving location.
Once a return has been approved, customer support will provide the return instructions and authorized destination.
Contact Details
Email: service@elvariny.com
Telephone: +86 136-7704-7689
Customer service hours: 8:00 AM – 10:00 PM Daily.
Business Information
Elvariny™- Brand Name
- Elvariny™
- Legal Company Name
- Foshan Tahang Technology Co., Ltd.
- Owner
- Du Long
- Website
- elvariny.com
- Business Address
- Room 804, Building 4, Zhongjian Chuangke Commercial Building, No. 78 Xijiao Road, Xijiao Community, Ronggui Subdistrict, Shunde District, Foshan City (Domicile Declaration)
- Customer Support Email
- service@elvariny.com
- Customer Support Phone
- +86 136-7704-7689
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily
Our registered business address is not automatically our returns facility. Please contact customer service and follow the authorized return instructions before sending any merchandise.