Return Window

Eligible products may be returned within 30 calendar days of confirmed delivery. Please submit the return request before the window expires. Returns remain subject to the requirements below and applicable consumer law.

How to Start a Return

Before shipping an item back, email service@elvariny.com and provide:

• Your order number and checkout email address
• The product you wish to return
• The reason for the request
• Clear product and packaging photographs where relevant
• A photo of the shipping label if the issue concerns delivery or damage

Our team will explain whether the return is eligible and provide instructions and an approved destination.

Return Condition and Eligibility

For preference-based returns, the item should generally be unused, complete, and in its original condition, with accompanying components and protective packaging. Reasonable inspection does not automatically invalidate a return.

Items that are damaged, defective, incorrect, incomplete, or materially misdescribed will be assessed under the relevant legal protections and store policy.

Decorative Tabletop Art Inspection

Please handle decorative surfaces, edges, bases, delicate sculptural features, and any included accessories carefully. Color or finish may appear slightly different due to lighting or display settings, but a material difference from the product listing can be reported for review.

Before buying, check listed measurements and materials to ensure the piece fits your intended surface and setting.

Damaged, Defective, or Wrong Items

If your order arrives damaged, faulty, incomplete, or incorrect, contact us promptly and keep the product and packaging available during review.

We may request photographs or other reasonable details to assess the concern. We will offer an appropriate remedy based on the circumstances and applicable law.

Return Shipping Costs

For returns because of a change of mind or personal preference, customers are generally responsible for return shipping charges unless otherwise stated at the time of purchase.

Where a verified error or qualifying product problem is attributable to Elvariny™, we will provide an appropriate solution, including return-shipping arrangements where required.

Return Address and Instructions

Do not automatically return merchandise to the company’s registered business address. Our registered office is not necessarily our returns facility.

After approval, support will supply an authorized return destination and packaging or shipping instructions. Unannounced returns to an incorrect address may delay processing.

Refund Review and Timing

After the return is received and checked when a return shipment is required, we will confirm the refund decision. For an approved refund, Elvariny™ initiates payment back to the original payment method within 7 business days after approval.

Banks, card issuers, and other payment services may require additional time for the refund to appear on your statement.

Refund Amount and Nonrefundable Charges

Eligible refunds are calculated under the circumstances of the return, the amount paid, any applicable shipping charges, and consumer rights. Any deductions or nonrefundable services will be communicated where applicable and lawful.

If a refund is due because of a qualifying defect or our error, applicable mandatory consumer protections take precedence.

Exchanges and Replacements

If you prefer a replacement or exchange, please contact customer support. Availability and available remedies vary by item and case. We will explain the applicable option rather than assume an automatic exchange is available.

Cancellations Before Dispatch

Contact us promptly if you need to cancel. We will make reasonable efforts to stop an order before dispatch. Once it has entered fulfillment or shipped, cancellation may not be possible and a return may be necessary.

Statutory Rights

Nothing in this policy restricts any non-waivable rights or remedies available to customers under applicable consumer-protection law.